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Frequently Asked Questions

  • Do I need to do anything to prepare my curly hair before visiting the salon?
    We Ask you to Cleanse and Condition on the day or one to two days before visiting. Basically, you decide what is your best curl day if you feel it’s at its best day 2 or 3 since wash that is fine. Come with your hair styled and dry, with product in your hair as you normally would, if you use any. Please don’t have it tied up in a ponytail, clips, hat etc. as this can change the curl pattern. It’s important for us to see how you manage and wear your hair day to day so we can help you achieve the best result from your curls at home, as well as in the salon. If you are having a tough time and feeling overwhelmed with your curls not behaving as well as they normally have, don’t panic we understand no two days are the same with curls, please feel free to bring any photos of good and bad hair days so we can discuss in depth any issues your having and how to get it back to much more of the great curly hair days.
  • Do I need a skin test if I'm having my hair coloured?
    A skin test is required 48 hours before any full colour treatment.
  • Will I get charged if I cancel my appointment?
    Clients will be charged 50% of service booked, if cancelled 48 hours or less before the scheduled appointment time. Clients will be charged 100% of service booked, if they don’t show for an appointment. We have the right to cancel/reschedule the booking if 15 mins or later for scheduled appointment.
  • Do you Take Credit/Debit Cards or Cheques?
    We prefer cash where possible. However, we do accept card payments, but no cheques.
  • Do you perm or relax hair?
    No. We do not. We specialise in natural texture. We are here to help you manage and care for your natural hair without adding more chemical damage.
  • Is there parking?
    Yep, parking bays are out the front of salon only until 4.00pm, which is metered or behind Sainsburys on Sciennes also along at Summerhall or most side streets metered until 5.30pm then free. Saturday free parking all day.
  • Can I bring my baby/dog/husband/carer/guru to my appointment?
    We love people, pets and babies, but there is a chance you won't be the only client here spending good money hoping to relax. Well behaved children and pets are welcome. But where possible come alone to enjoy some much needed self care time alone.
  • Will I get a thorough consultation with my stylist before my haircut/colour?
    Absolutely, we ALWAYS have an in depth consultation. More than happy for you to bring inspo pics, mood board or anything else you feel relevant to help us achieve your goals.
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